Shop Direct FS CEO, Neil Chandler, believes that virtual reality and augmented reality are going to be the next big steps in the eCommerce industry within the next two years. But at what potential cost to customers security?
The eCommerce industry still has the lions share when in comes to payment card data breaches. Rushing to add new technology to improve the customer experience will only bring with it new security vulnerabilities to exploit. If we are not securing the eCommerce environments we currently have do we really need to add additional surfaces to attack?
Virtual reality (VR) and augmented reality (AR) are just one or two years away from changing the way consumers shop online, according to Neil Chandler, CEO of financial services at UK firm Shop Direct, which owns Littlewoods and Very.co.uk.